Terms & Conditions
Craighead Howfs Terms & Conditions
Bookings are subject to the following terms and conditions which are
agreed to at the time of booking.
• Bookings – A contract between customers and the owners comes into existence when
payment is received. The contract binds you and all members of the party. Failure to
disclose all relevant details as per booking terms will result in the cancellation of the
booking.
• A non-refundable deposit is required to make the booking. Bookings made less than
8 weeks prior to arrival must be paid in full.
• Balance of payment must be paid 8 weeks prior to arrival. Should a balance not be
received this will be interpreted as a cancellation, the outstanding balance will remain
due to be paid.
• Holiday insurance taken out by you is considered essential to cover any situation or
illness (including Covid 19) that means you have to cancel at any point.
• Cancellation by us would only be in exceptional circumstances beyond our control.
Notification would be given as soon as possible and refund made. Our liability for
cancellation will be limited to payments made to us. Should an issue occur with your
choice of accommodation we would if possible, dependant on availability, offer an
alternative option.
• Changes made by you to dates will incur a £50 administration charge. Changes
cannot be made within 12 weeks of your arrival.
• We will not accept responsibility for material loss, damage, additional expense or
inconvenience directly or indirectly caused by or arising out of the property, its
plumbing, heating, electrical services or exceptional weather. We cannot be held
responsible for travel disruptions resulting in non-arrival because of bad weather.
• The grounds at Craighead include natural hazards due to the country setting, including
but not limited to, limited lighting, uneven paths, deep pond, fences with electrical
wire etc. You are advised to make yourself aware of these hazards and to bring and
utilise a torch after dark. Children must be in the company of an adult at all times.
Children are not the responsibility of Craighead Farm and the owners cannot be held
responsible or in any way to blame should any harm befall them.
• We or our representative reserve the right to enter the property at any time to
undertake essential maintenance or for inspection.
• Occupation of the accommodation commences at 3pm and concludes at 10am on the
day of departure.
• The maximum number in your accommodation must not exceed the number on the
booking form. Day visitors are not allowed on the site.
• Smoking and the use of candles and tea lights (except where one was provided by us
in an appropriate container) will result in the termination of the occupancy and no
payments will be refunded. Under no circumstances must candles and tea lights
(other than as described above) be used in your accommodation.
• Pets are not allowed on site or in any accommodation.
• Vehicles and contents are left at owner’s risk. Vehicles must be parked in designated
spaces.
• Damage and loss – By booking with us you are accepting responsibility for any
breakages, damage or theft. You must inform us of any damage before departure.
You may be charged for any damage or loss found.
• Should the property be left in an unacceptable condition we reserve the right to charge
for additional cleaning.
• Loss of keys or failure to return keys will result in charges for replacement.
• Noise and behaviour – Craighead is a quiet site, therefore noise must be kept to a
reasonable level at all times to ensure you are not disturbing others. Noise must be
kept to a minimum level after 10pm. Music must not be played outside.
• Disruptive behaviour or behaviour deemed to be inappropriate will result in the
persons responsible being asked to leave immediately and the booking terminated
without compensation.
• The pond must, under no circumstances be used for paddling or swimming or fishing.
• The flying of kites, model aircraft, Chinese lanterns or the use of fireworks is strictly
prohibited.
• Complaint – Should you have any complaint regarding your stay with us you should
speak to us at the time and we will endeavour to put matters right. Any complaint not
reported directly to the proprietor or representative at the time will not be considered
at a later date.
• Departure – by booking with us you agree to leave the accommodation clean, tidy
and undamaged. That requires all dishes to be washed, dried and put away. Obvious
spills and stains removed. All rubbish removed and appropriately placed in the
correct bins including food waste.
• We reserve the right to make reasonable amendments or additions to these terms and
conditions without notice.
• Craighead is privately owned and is our home. We expect all guests to enjoy
themselves and the facilities whilst treating it with the same respect they would their
own home.
• “Force Majeure” – Our terms and conditions also include the following Force
Majeure clause: We – Craighead Howfs – are not liable for refunds or expenses that
you incur in the event we are prevented from fulfilling your booking as a result of
circumstances beyond our control. Such circumstances shall include (but not limited
to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster,
epidemics, pandemics, health risks or such similar (Force Majeure) events. We
recommend that you have adequate holiday insurance to cover this.
• Liability – Under no circumstances shall the proprietor’s liability to the client exceed
the amount paid to them for the rental period. This contract shall be governed by
Scots Law in every particular including formation and interpretation and shall be
deemed to have been made in Scotland. Any proceedings arising out of or in
connections with this contract may be brought in any court of competent jurisdiction
in Scotland.
March 2022.
Bookings are subject to the following terms and conditions which are
agreed to at the time of booking.
• Bookings – A contract between customers and the owners comes into existence when
payment is received. The contract binds you and all members of the party. Failure to
disclose all relevant details as per booking terms will result in the cancellation of the
booking.
• A non-refundable deposit is required to make the booking. Bookings made less than
8 weeks prior to arrival must be paid in full.
• Balance of payment must be paid 8 weeks prior to arrival. Should a balance not be
received this will be interpreted as a cancellation, the outstanding balance will remain
due to be paid.
• Holiday insurance taken out by you is considered essential to cover any situation or
illness (including Covid 19) that means you have to cancel at any point.
• Cancellation by us would only be in exceptional circumstances beyond our control.
Notification would be given as soon as possible and refund made. Our liability for
cancellation will be limited to payments made to us. Should an issue occur with your
choice of accommodation we would if possible, dependant on availability, offer an
alternative option.
• Changes made by you to dates will incur a £50 administration charge. Changes
cannot be made within 12 weeks of your arrival.
• We will not accept responsibility for material loss, damage, additional expense or
inconvenience directly or indirectly caused by or arising out of the property, its
plumbing, heating, electrical services or exceptional weather. We cannot be held
responsible for travel disruptions resulting in non-arrival because of bad weather.
• The grounds at Craighead include natural hazards due to the country setting, including
but not limited to, limited lighting, uneven paths, deep pond, fences with electrical
wire etc. You are advised to make yourself aware of these hazards and to bring and
utilise a torch after dark. Children must be in the company of an adult at all times.
Children are not the responsibility of Craighead Farm and the owners cannot be held
responsible or in any way to blame should any harm befall them.
• We or our representative reserve the right to enter the property at any time to
undertake essential maintenance or for inspection.
• Occupation of the accommodation commences at 3pm and concludes at 10am on the
day of departure.
• The maximum number in your accommodation must not exceed the number on the
booking form. Day visitors are not allowed on the site.
• Smoking and the use of candles and tea lights (except where one was provided by us
in an appropriate container) will result in the termination of the occupancy and no
payments will be refunded. Under no circumstances must candles and tea lights
(other than as described above) be used in your accommodation.
• Pets are not allowed on site or in any accommodation.
• Vehicles and contents are left at owner’s risk. Vehicles must be parked in designated
spaces.
• Damage and loss – By booking with us you are accepting responsibility for any
breakages, damage or theft. You must inform us of any damage before departure.
You may be charged for any damage or loss found.
• Should the property be left in an unacceptable condition we reserve the right to charge
for additional cleaning.
• Loss of keys or failure to return keys will result in charges for replacement.
• Noise and behaviour – Craighead is a quiet site, therefore noise must be kept to a
reasonable level at all times to ensure you are not disturbing others. Noise must be
kept to a minimum level after 10pm. Music must not be played outside.
• Disruptive behaviour or behaviour deemed to be inappropriate will result in the
persons responsible being asked to leave immediately and the booking terminated
without compensation.
• The pond must, under no circumstances be used for paddling or swimming or fishing.
• The flying of kites, model aircraft, Chinese lanterns or the use of fireworks is strictly
prohibited.
• Complaint – Should you have any complaint regarding your stay with us you should
speak to us at the time and we will endeavour to put matters right. Any complaint not
reported directly to the proprietor or representative at the time will not be considered
at a later date.
• Departure – by booking with us you agree to leave the accommodation clean, tidy
and undamaged. That requires all dishes to be washed, dried and put away. Obvious
spills and stains removed. All rubbish removed and appropriately placed in the
correct bins including food waste.
• We reserve the right to make reasonable amendments or additions to these terms and
conditions without notice.
• Craighead is privately owned and is our home. We expect all guests to enjoy
themselves and the facilities whilst treating it with the same respect they would their
own home.
• “Force Majeure” – Our terms and conditions also include the following Force
Majeure clause: We – Craighead Howfs – are not liable for refunds or expenses that
you incur in the event we are prevented from fulfilling your booking as a result of
circumstances beyond our control. Such circumstances shall include (but not limited
to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster,
epidemics, pandemics, health risks or such similar (Force Majeure) events. We
recommend that you have adequate holiday insurance to cover this.
• Liability – Under no circumstances shall the proprietor’s liability to the client exceed
the amount paid to them for the rental period. This contract shall be governed by
Scots Law in every particular including formation and interpretation and shall be
deemed to have been made in Scotland. Any proceedings arising out of or in
connections with this contract may be brought in any court of competent jurisdiction
in Scotland.
March 2022.
